Cancellation Policy

Cancellation Policy

Cancellation Policy

Change Policy

Excursions

A 100% refund will apply if cancelled with more than 48 hours in advance of the scheduled program. For cancellations within the 48 hours prior to the activity, or for no-shows, no refund will apply unless a medical certificate is presented.

Time of cancellation and Program price refunded

  • More than 48 hours before the program 100%
  • Less than 48 hours before the program 0%

Photo Album

The cancellation of purchase of any photo album is not allowed once the payment process is finished. So no return nor reimbursement are accepted on this purchase.

In case of any technical problem in the product download, you can write to info@seaquariumpuntacana.com to request technical assistance. If the product purchased cannot be delivered due to a technical problem, the amount paid will be refunded.

Excursions

Changes in the date, type of activity or hotel pick-up are allowed 48 hours before the scheduled booking. These changes must be notified to info@seaquariumpuntacana.com, noting booking number, name, chosen program and date of reservation.

Photo Album

Due to the nature of the product and considering you have confirmed that you appear on the selected album, changes are not accepted once payment has been made.